To better meet the quality demands of clients and actively uphold its full-cycle service commitment to product excellence, XGEN held the launch ceremony of “Smart Protection Journey” on November 25 at the XGEN. Yao Zhijian, Chairman and General Manager of XGEN Robot, attended the ceremony and delivered a speech, while Feng Anshun, Marketing Director, presided over the event. Company leaders and employee representatives gathered to witness this important milestone.
Stay True to Our Mission, Quality Comes First
“Quality is the lifeline of a product, and after-sales service is the guardian of that lifeline.” At the opening of the event, Yang Huisheng and Wang Fei, heads of XGEN’s after-sales team, delivered opening remarks. They emphasized that the “Smart Protection Journey” initiative is driven by a focus on the needs of clients, with its core mission being to bring service directly to the front line and resolve issues on-site. Backed by the XGEN, the after-sales team leverages professional expertise, rapid response, and meticulous service to provide clients with comprehensive, worry-free support.
Putting Customers First, Winning Through Quality
During his speech, Yao Zhijian, Chairman and General Manager of XGEN, highlighted that the “Smart Protection Journey” reflects the company’s commitment to its “Customer First” strategy. Under the theme “Across Thousands of Miles, With Service by Your Side”, XGEN assembled a professional team led by key personnel from after-sales, R&D, and design departments to visit project sites. The initiative provides clients with a comprehensive upgraded service package—including free maintenance, product care, system upgrades, and training support—aimed at delivering an enhanced quality experience.
Mr. Yao emphasized that the “Smart Protection Journey” is not just a customer revisit or a service outreach; it is also a reaffirmation and practice of XGEN’s mission. The company’s guiding principle, “We Work Systematically, Customers Relax Effortlessly”, has been upheld for 20 years. This initiative focuses on client quality requirements, eliminating every potential risk and optimizing every detail. By engaging closely with customers, listening to their needs, and collecting feedback, XGEN aims to comprehensively enhance its quality services. With a united team ready to innovate, frontline service reports are transformed into guidance for product improvement and R&D iteration. Through multidimensional enhancement across service, quality, technology, and brand, XGEN establishes a closed-loop upgrade for high-quality projects, working hand in hand with clients to create a new chapter of cooperative success.